Terms of service

MSE · THE BEAUTY COMPANY

General terms and conditions

Scope
Contracting party, conclusion of contract and corrections
Contract languages and storage of the contract text
Subject matter of the contract
Delivery terms
Payment
Right of withdrawal
Retention of title
Transport damage
Statutory warranty and guarantees
Code of conduct
Dispute resolution
Final provisions

1. Scope

The following terms and conditions apply to all orders placed through our online shop by consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity. A business customer is a natural or legal person, or a partnership with legal capacity, acting in the exercise of their trade, business or self-employed professional activity when entering into a legal transaction.

For businesses: We hereby object to the applicability of any conflicting or supplementary terms and conditions used by the business; they become part of the contract only if we have expressly agreed to them.

2. Contracting party, conclusion of contract and corrections

The purchase contract is concluded with MSE The Beauty Company GmbH.

The presentation of products in the online shop is not a legally binding offer, but a non-binding online catalogue. You may initially add our products to the shopping cart without obligation and correct your entries at any time before submitting your binding order, using the correction tools provided and explained during checkout. By clicking the order button, you submit a binding offer for the products in your cart. Receipt of your order is acknowledged by email immediately after you submit it.

We accept your offer within two days by

sending a declaration of acceptance in a separate email, or
where applicable, having our service provider or the selected payment service provider carry out the payment transaction. The timing of the payment transaction depends on the selected payment method (see “Payment”).

The applicable alternative is determined by which of the listed events occurs first.

3. Contract languages and storage of the contract text

The languages available for concluding the contract are German, English, French and Italian.

We store the contract text and send you the order details and our terms and conditions in text form. You can view the contract text by logging into your customer account.

4. Subject matter of the contract

4.1 Product description

Please note that the respective product description forms an essential part of the contract.

4.2 Product images

Without prejudice to your statutory warranty rights, we draw your attention to the following particularities. Please contact us if you are unsure:

Due to individual screen settings, such as resolution and brightness, slight differences between the displayed and actual product colours are possible.

5. Delivery terms

5.1 Delivery area

We deliver within Germany and to other countries listed in our shipping terms and available as delivery destinations at checkout. Available delivery options are displayed at checkout.

5.2 Shipping costs

The standard shipping within Germany is free for orders with a goods value of at least €75 including VAT.

For international deliveries listed in our shipping terms, the free-shipping threshold stated there is €250. Below the applicable free-shipping threshold, shipping costs depend on the destination country and shipping method.

Details, possible exceptions and available shipping methods can be found under Delivery and payment. Shipping costs for your order are shown before you place the order.

5.3 Delivery options

We ship the products to the delivery address specified during checkout.

You can generally collect your order from MSE The Beauty Company GmbH, Goosmoortwiete 21a, 25474 Bönningstedt, Germany, during these business hours: Monday to Thursday 09:00–15:00, Friday 09:00–11:30.

6. Payment

6.1 Payment due dates and late payment

The price is due when the contract is concluded unless the payment terms below specify a later date.

For consumers: In the event of late payment, we reserve the right to charge a fee of €1.50 for the second and each subsequent reminder. You remain entitled to prove that a lower loss was incurred. Other claims remain unaffected.

For business customers: In the event of late payment, we reserve the right to charge you statutory default interest at nine percentage points above the base interest rate and a flat fee of 40 euros. Further claims remain unaffected.

6.2 Payment methods

The following payment methods are generally available in our shop.

Payment in advance
If you choose payment in advance, we will provide our bank details in a separate email and dispatch the goods after receiving payment.

Cash payment on collection
You pay the invoice amount in cash when you collect the goods.

Cash on delivery
You pay the purchase price directly to the delivery courier. An additional fee of €10 applies.

Credit card
You enter your credit card details during checkout. Your card is charged immediately after you submit your order.

Apple Pay
To pay the invoice amount through Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the Safari browser, be registered with Apple, have Apple Pay activated, authenticate yourself using your login credentials and confirm the payment instruction. The payment transaction is carried out immediately after you submit your order. Further information is provided during checkout.

Google Pay
To pay the invoice amount through Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have Google Pay activated, authenticate yourself using your login credentials and confirm the payment instruction. The payment transaction is carried out immediately after you submit your order. Further information is provided during checkout.

Klarna
In cooperation with Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer the Klarna payment options displayed during checkout. Availability depends on the requirements set by Klarna and, depending on the payment option, may require identity and credit checks.

The terms, payment deadlines and any costs shown for your chosen payment option before you complete the order apply. Further information on data processing can be found in our Privacy policy and at Klarna.

Purchase on invoice through Klarna
If payment on invoice through Klarna is offered during checkout, payment is made to Klarna. The specific payment deadline and payment information are set out in the conditions displayed during checkout and on the Klarna invoice. Please use the payment details provided there.

Klarna may offer additional payment arrangements in the customer account to registered Klarna customers selected according to its own criteria. We have no influence over these offers; any additional arrangements offered individually concern your legal relationship with Klarna. Further information is available in your Klarna account.

PayPal Express
To pay the invoice amount through PayPal (Europe) S.à r.l. et Cie, S.C.A, 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself using your login credentials and confirm the payment instruction.

PayPal may offer additional payment arrangements in the customer account to registered PayPal customers selected according to its own criteria. We have no influence over these offers; any additional arrangements offered individually concern your legal relationship with PayPal. Further information is available in your PayPal account.

PayPal Services
In cooperation with PayPal (Europe) S.à r.l. et Cie, S.C.A, 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), we offer the following payment options as PayPal Services. Unless otherwise specified below, payment through PayPal does not require registration with PayPal. Further information is provided with the respective payment option and during checkout.

PayPal
To pay the invoice amount using the PayPal payment option, you must be registered with PayPal, authenticate yourself using your login credentials and confirm the payment instruction. PayPal carries out the payment transaction after the goods have been dispatched.

Credit card via PayPal
PayPal charges your card after the goods have been dispatched.

Direct debit through PayPal
Payment by direct debit through PayPal requires an address and creditworthiness check and is made directly to PayPal. By confirming the payment instruction, you grant PayPal a direct debit mandate. PayPal will inform you of the date your account will be debited (prenotification). Your account is debited before the goods are dispatched.

Purchase on invoice through PayPal
Purchase on account via PayPal requires address and credit checks, and payment is made directly to PayPal.

7. Right of withdrawal

Consumers have the statutory right of withdrawal described in the Withdrawal instructions . No voluntary right of withdrawal is granted to business customers.

8. Retention of title

The product remains our property until payment has been made in full.

For business customers, the following also applies: We retain ownership of the product until all claims arising from an ongoing business relationship have been paid in full. You may resell goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from such resale up to the invoice amount, regardless of whether the goods have been combined or mixed with a new item, and we accept that assignment. You remain authorised to collect those claims, but we may also collect them ourselves if you fail to meet your payment obligations. On your request, we will release the security to which we are entitled insofar as its realisable value exceeds the outstanding claims by more than 10%.

9. Transport damage

For consumers: If goods arrive with obvious transport damage, please report it to the delivery person as soon as possible and contact us without delay. Failure to report the damage or contact us has no effect on your statutory claims or their enforcement, in particular your warranty rights. Doing so helps us assert our own claims against the carrier or transport insurer.

10. Statutory warranty and guarantees

10.1 Statutory liability for defects

The statutory rules on liability for defects apply.

10.2 Guarantees and customer service

Information about any additional guarantees and their exact terms is available with the relevant product and on dedicated information pages in the online shop.

11. Code of conduct

We have committed to the following codes of conduct:

Trusted Shops: Trusted Shops quality criteria

12. Dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.

13. Final provisions

If you are a business customer, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, our registered office is the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you.

If any clauses of these terms and conditions are wholly or partly invalid, the remainder of the contract remains effective. Insofar as clauses are invalid, the content of the contract is governed by statutory provisions.