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Refund policy

MSE · THE BEAUTY COMPANY

Withdrawal instructions

30-day right of withdrawal

Consumers have a thirty-day right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period expires thirty days after the day on which you, or a third party nominated by you other than the carrier, takes possession of the last item.

To exercise your right of withdrawal, you must notify us (MSE The Beauty Company GmbH, Goosmoortwiete 21a, 25474 Bönningstedt, Germany, info@mse-beauty.com, telephone: 040-33465110) of your decision to withdraw from this contract by an unambiguous statement, for example a letter sent by post or an email. You may use the attached model withdrawal form, but this is not mandatory. You may also exercise your right of withdrawal online at https://mse-beauty.com/pages/widerruf .

If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium (for example, by email), containing the content of your withdrawal declaration and the date and time it was received.

To meet the withdrawal deadline, it is sufficient to send your notice of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choosing a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than fourteen days after the day we receive your notice of withdrawal. We will use the same payment method you used for the original transaction unless expressly agreed otherwise; you will not incur any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent them back, whichever occurs first.

You must send the goods back or hand them over to us without undue delay and in any event no later than fourteen days after the day you inform us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period expires. You bear the direct cost of returning the goods. You are liable for any diminished value only if it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exception to the right of withdrawal

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

– To MSE The Beauty Company GmbH, Goosmoortwiete 21a, 25474 Bönningstedt, Germany, info@mse-beauty.com

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is submitted on paper)

– Date

(*) Delete as appropriate.

You may also exercise your right of withdrawal online at https://mse-beauty.com/pages/widerruf .